Communication is the foundation of all interpersonal and professional relationships.  Being aware of potential barriers to effective communication is critical in business and in life.  Physical separation, which is common in remote work environments, can block or distort communication.  In addition differences in gender, status, culture and language can contribute to a break down in process.  In interpersonal relationships fear is often the road block to effective communication.  Individual perceptions and world views can also have a significant effect on how we interact with others.  Acknowledging that we each come into a relationship with different experiences, expectations and perceptions, and understanding the barriers, are the keys to progress, success, satisfaction and (ultimately) happiness.

Through mediation, facilitation and coaching, immediation collaborates with clients to achieve specific short-term goals, but more importantly teaches skills for effective communication to achieve long-term personal and professional goals.  Mediation begins with the resolution of a specific conflict, and can evolve into repaired and reconciled relationships.  Facilitation is often done as part of a regrouping, redirecting or refocusing of group process.  Although there can be similarities to mediation, facilitation is typically done pre-conflict as a means to avoid future break-down in communication.  Coaching is an individual process used to renew, revive and recover self-efficacy through the setting and implementation of personal or professional goals. 


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Susan takes a transformative approach to mediation, to amicably resolve disputes, with the long-term goal being sustainable communication improvement.


CoACHING/project management/consulting

Susan takes a collaborative, therapeutic approach to coaching and empowers clients to set and achieve goals which will improve their life functioning.

“Coming together is a beginning, keeping together is progress, working together is success.”
— Henry Ford


  • MN Rule 114 Qualified Neutral:  Family and Civil
  • Small Business Owner for 25 years
  • Experienced Project Manager
  • NAADAC Recovery to Practice Certificate
  • Trained in Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT) and Mindfulness
  • Additional Training and Experience:  Senior Living Trends and Comprehensive Care,  Depression and Anxiety Disorders, Schizophrenia, Co-occurring Mental Health and Substance Use Disorders, ADHD, Eating Disorders, Hoarding and Chronic Disorganization
  • Professional Associations:  American Psychological Association (APA), LeadingAge, Minnesota Gerontological Society (MGS), National Association for Alcoholism and Drug Abuse Counselors (NAADAC), Conflict Resolution Minnesota

Susan uses a therapeutic and collaborative approach to her mediation, facilitation and coaching practice.  By incorporating her broad experience and education in behavioral health, business, and project management she focuses on both the immediate needs, whether that is best resolved through dispute resolution, facilitation or coaching, as well as enhancing future communication for the individuals and groups she works with. 

“Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one that gets burned.”
— Buddha



Conflict is normal and can happen in any vital relationship. Allowing conflict to be brought out in the open makes it more manageable, and often the only way to work through it is with a neutral third party facilitating the process.  Holding on to anger and resentments can have a profound impact on mental health and overall life functioning.  Letting go of these releases the anxiety that often stems from unresolved issues. Mediators can help work through disputes amicably without the cost and legal ramifications of a court battle.

Susan takes a transformative approach to mediation, with the ultimate goal being sustainable relationship improvement. Using the principles of empowerment and recognition, at the core of helping people in conflict, changes how they interact with each other. Typically mediation is done using a facilitative problem-solving approach, which can be helpful to resolve the issue.  However, the goal of conflict resolution should be to learn communication skills and tools to manage conflicts in the future.  Avoiding conflict is unhealthy.  Learning to work through them can be life changing.

Areas of Specialization

  • Elder Issues
  • Civil (general)
  • Family (general)
  • Small Business Disputes
  • Conflicts with Substance Use and Mental Health as Contributing Factors
  • Marital Dissolution and Parenting Time

“If you don’t give people information, they’ll make up something to fill the void.”
— Carla O'Dell


The role of a facilitator is to help a group of people identify common objectives, develop a plan to achieve these objectives and assist with the implementation of the plan.  Neutrality is critical for effective facilitation, and a trained and experienced mediator has the skills and tools to help groups or organizations work more effectively, collaborate and achieve synergy without advocating for a specific point of view. 

Susan utilizes her mediation skills and training, as well as her business and project management experience, to work with group processes to ensure a high degree of consensus, collaboration and satisfaction.  She focuses on a customized approach, rather than a one-size-fits all package of services, to accomplish the organization’s goals.  Using her experience and education in behavioral health she is able to break through barriers to effective communication, mediate conflict and ultimately improve overall communication and group cohesiveness.

  • Meetings and Conferences (virtual and live)
  • Training Seminars
  • Team Building Sessions
  • Remote Work Place Facilitation
  • Event Coordination and Implementation
  • Conflict Management Coaching

“If you want something you’ve never had, you must be willing to do something you’ve never done.”
— Unknown



Setting and achieving personal goals is the primary focus of a coaching practice.  Creating a more balanced and meaningful life is a natural outcome that comes out of interpersonal work.   Individuals often need the help of a neutral third part to guide them through a process for life change.  Personal development is the ultimate goal, with an emphasis on developing potential, improving relationships and enhancing life functioning.  

Susan takes a collaborative, therapeutic approach to coaching and empowers clients to set and achieve goals to improve their lives.  Understanding each individual comes to a coaching relationship with strengths and areas for development, Susan works to uncover potential and create an individualized plan for change.  

  • Conflict Resolution
  • Problem Solving
  • Life Transitions
  • Recovery Coaching
  • Mindfulness and Meditation
  • Skills Training
  • Enhancing Motivation to Change

“Difficulties are meant to rouse, not discourage. The human spirit is to grow by conflict.”
— William Ellery Channing

Contact immediation

We'd love to assist with your mediation, facilitation, or coaching needs. Please fill out the form below, or email  We offer a sliding scale fee structure and complimentary phone consultations.

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“When you have exhausted all possibilities, remember this - you haven’t.”
— Thomas Edison